RESA Edge 2018

Difficult Conversations: Create Allies Not Enemies


SOFA Showroom 208 January 29, 2018 10:35 am - 11:55 am

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Bruce Mayhew

How each of us ‘Respond’ to an event depends on our learned experiences as well as our professional needs, beliefs, values and expectations. To respond effectively requires knowledge of compassionate listening, our goals / objectives, communication skills and self-awareness.

Attendees will learn:

  • Why we find difficult conversations… difficult
  • Responding vs. Reacting:  Managing your and their Triggers
  • How to de-escalate situations and find compromise